Store and website have different and separate return policies. Please see store for return and warranty policy. Crazystereo.com (the website) return policy is 30 days from the day purchase for refund or exchange less all shipping and handling costs. Crazy Stereo records serial numbers of all products shipped out to customers. Returned products’ serial numbers must match Crazy Stereo’s records upon return-inspection. Returned items MUST have RMA number and must be:
- In a “new resalable condition” AND
- Sent back in the original box with the UPC Code attached AND
- Have all packing materials and have everything that was originally in the box, including, all accessories, manuals and warranty cards, etc.
If any shipment is rejected by a customer during the attempt of delivery, customer then will be liable for all shipping and handling costs both-ways (from and to customer shipping address) plus $20 or %10 handling fee whichever is greater.
All Returned products will be inspected by Crazy Stereo before any credit or exchange is approved, Crazy Stereo reserves the right to refuse any returned package that does not have an RMA number or improperly packaged.
After Inspection Crazy Stereo will charge %25 restocking fees in the following situations:
- If a returned item appears to may have been used, partially used, installed and or tested by the customer.
- If the returned item is missing parts, accessories, manuals, warranty cards, installation parts, etc.
- If the Item arrives to Crazy Stereo with damaged or missing box, packing or UPC code
- If the item is returned with minor blemishes or damages.
Customer is responsible for all shipping and handling costs for all returned items both-ways (from and to customer shipping address) even if the customer was not charged the original shipping.
Partial Return: If for any reason a customer returns part of a package or a promotion and decides to keep the rest of the items that were purchased as part of this package or promotion, then the customer will be charged the price difference on each individual item at the original individual price.
No returns or exchanges on the following items:
- Items that are part of a package
- LED Lights and HID Kits
- Radar Detectors and portable products.
- Wiring Kits and Cables
- Opened blister-packed products.
- All items identified as open-item, used or demo products
- Special order items
- Physically damaged or abused products
- Items with no RMA #
- Incomplete Items
- Partial return of a package or a promotion
- Products with altered, removed or tampered with serial numbers
Return Procedure: In order to return an item to Crazy Stereo, the customer must first obtain an RMA number by filling out the RMA form in the “Contact Us” tab on the website. Once an RMA form is submitted, it may take up to 7 working days to issue it. The returned item must be properly and securely packaged with the RMA number and a return address visible outside the box next to the shipping label. Damaged items due to bad packaging or while in transit may result in denial of return. Damaged packages will be rejected. We recommend that you purchase shipping insurance from the shipping carrier on your returned package. Crazy Stereo is not responsible for any lost, stolen or damaged products during the return shipping process. Once the returned package is accepted it may take 7 to 10 business days to inspect the returned product and process the refund or exchange.